--- description: "Marula ships AI deny-by-default: the org switch stays off until grants, caps and credentials make a surface audible." --- # AI: deny-by-default and the decision harness > **Audience:** both — admins decide; every staff member experiences the > posture in daily surfaces (grant required, quiet absent, typed > unavailable states instead of 500s). ## The default posture: deny-by-default, master switch off `Settings→AI`'s banner: "Availability, grants, caps, credentials and the decision harness — deny-by-default across the org". Below it the org master switch, **AI features**, default **OFF**, with its own guarantee: > "OFF keeps the exact pre-AI product — every AI surface answers quietly > with zero ledger rows; flipping ON lets the per-surface grants and > configs below decide what is actually audible." Three facts distinguish this from a feature flag: 1. **Per-surface grants decide audibility**, not the org flip. Turning the switch ON changes nothing audible until grants exist. Surfaces are native (`doc_drafting`, `email_drafting`, `general_chat`, `ticket_note_assist`) or plugin (`automation_writing`, `dashboard_generation`, `data_analysis`, `transcription`) — both default denied. 2. **OFF is the panic switch.** With zero ledger rows and zero side effects, disabling the org's AI later returns you to the pre-AI product exactly, not to a degraded variant ([the how-to for the switch](https://getmarula.com/docs/psa/v0.3/how-to/admin-ai-access)). 3. **The caps regime is pre-admission**: every configured period binds at admission (hard-cap degrade is typed — never a 5xx, never a silent raise of your own costs). ## Why the switch exists: the same product with and without AI Marula ships an AI product that can be **absent** — the same org running it OFF gets the identical pre-AI behavior: no surface, no ledger rows, no side effects. Orgs that never planned to use AI keep the exact same product forever, not a "reduced" tier. This is ADR 0010's "old-school orgs keep the pre-AI product behind the org master switch default OFF" — a deliberate retention point for conservative orgs, and the strongest kind of guarantee the AI work could ship: absence, provably. ## The decision harness: typed questions, shadow-first, silent failures Decision surfaces (the routing/triage/verification family — the "Choice over the granted MCP tool inventory" routing edge of ADR 0011) do not chat. They send **typed state** into a `DecisionProvider` seam (the first adapter is the `system_one` provider) and receive **typed answers**: choice, score, noul (a confidence level), probabilities per question, model id, confidence — all shadow-cataloged. Three properties make the harness safe to enable per org: - **Schema-validated state**: the state template validates against its budget before first send, a typed refusal rather than silent truncation. No free-form text questions, no arithmetic in question criteria, no criteria composed from untrusted state. Admin-owned versioned criteria only. - **Shadow-first posture**: decisions land in a shadow store carrying the **full normalized probability distribution per question**, the model id, confidence, and mode. Before a decision surface acts on anything, its answers are visible — and attributable by model version. - **Fail-closed when unconfigured**: "no decision model ⇒ the surface is silently quiet, with typed not-available states" (ADR 0011 §3). The admin UI carries the "decision model not configured" note. No degrade by silence, no refusal by HTTP 500. ## The agent-side cousin (and why drafts must verify) Agent tool execution rides a sibling seam and an agent ledger of its own ([the tutorial](https://getmarula.com/docs/psa/v0.3/tutorials/first-agent-run) covers the 7-step ladder). Its guard is the same harness-shaped bar: **verification threshold** gates dispatching agent-surface drafts — a draft scoring below threshold halts dispatch and queues for human review. The loop termination function (ADR 0011 §4) exists to stop agents "early" rather than to extend the hard iteration cap that harness code enforces independently. Noul enables exit, never extends the cap. ## What this buys you at every layer - **Admin**: you grant per surface, caps enforce, and OFF is provably the pre-AI product (zero ledger rows is checkable, not claimed). - **Staff**: granted surfaces appear and ungranted surfaces do not. There is no in-between "partially enabled" state. - **Auditors**: the decision answers are shadow-cataloged with full distributions and model version, and their writes are visible as `agent` rows in provenance — [provenance vs audit](https://getmarula.com/docs/psa/v0.3/explanation/provenance-vs-audit).